Our way of working together with our customers
At Liftlogic, we work in close collaboration with our customers throughout the entire development process. Together, we create products and solutions that are adjusted and optimized for each customer’s unique needs. We ensure that our collaborations and results are successful through a well-designed and proven process:
We always start by reviewing the conditions and needs you have as a customer, in order to identify which adjustments need to be made to the system. However, the goal is always to use existing modules as far as possible to keep costs down and simplify future maintenance.
In the next step, we define the objectives for the development project. This is where we set the budget, desired launch date, volumes and price model, among other things. It is also in this step that we define communication channels and which roles we take during the course of the project.
In the development work, we prepare a cost-effective solution based on our generic control system and the adjustments needed for the system to meet the specifications that have been defined. In this work, we always consider production, installation, service and aftermarket.
As soon as a solution is ready, we build prototypes to test, adjust and verify that everything works as intended and fulfils the agreed upon objectives.
When a prototype has been approved, we prepare a project plan for production series and testing together with you. In this phase you will have the opportunities to test the solution, as a whole in order to confidently be able to give your final approval.
Usually, we have an approved final product after about twelve months. We then prepare for production and do a version check before launch. We also make sure to set up routines for purchasing, production, functional tests, logistics, further development and maintenance.
After the launch, we make continuous maintenance updates approximately twice a year, throughout the contract period, to ensure that new needs and changed conditions are met. We also establish various meeting forums to take care of support and quality issues, deliveries, volume forecasts and further development of the control system for more long-term strategies.
In 1983, the fledgling computer engineer Bengt Wirtgart received an inspiring question that changed his entire life and laid the foundation for the company we know today as LiftlogicRead the whole story